Commercial Waste Billing and Service Issues
Contracts between a hauler and commercial property spell out the terms of service and how to resolve disputes. For billing and service issues, contact your hauler first.
Cancelling existing commercial solid waste services
To request to terminate service(s) with your existing commercial hauler:
- Review your service agreement/contract to confirm your contract expiration date and fees.
- Send a written request to terminate services at least 30 days in advance to your hauler. Written requests may be sent via email or mail. Each hauler's contact information for termination requests is listed below:
| Atlas Disposal | Republic Services | Waste Management (WM) |
|---|---|---|
| Email:customerservice@atlasdisposal.com | Email:SacramentoBusinessServices@republicservices.com | Email:csssacramentoCM@wm.com |
| Atlas Disposal | Republic Services | Waste Management |
|---|---|---|
Atlas Disposal LLC Attn: Sales 3035 Prospect Park Dr. Suite 40 Rancho Cordova, CA 96670 | Republic Services Attn: Sales 3326 Fitzgerald Rd. Rancho Cordova, CA 95742 | Waste Management 8491 Fruitridge Rd. Sacramento, CA 95826 |
Service disputes
If you have made a good faith effort to settle a dispute with your hauler, but the issue is not resolved, email the City of Sacramento's Commercial Waste Compliance team for technical assistance at: wastecompliance@cityofsacramento.org . We strongly urge that you have written documentation - email being preferred - between you and your hauler, regarding the dispute before contacting the City.
Please include the following information in your email:
- Your business/commercial property name;
- The service address for the property;
- Your commercial solid waste account number;
- The contact method used (i.e. phone, email, mail; A summary of the service dispute issue(s); and,
- Any documentation of the ongoing dispute.