About
The 311 Service Center is a seamless and efficient way to connect with the City of Sacramento. 311 is a non-emergency service that gives citizens and visitors multiple channels to connect, report and inquire information about city services; report problems such as potholes, abandoned vehicles, illegal dumping, and more. We are committed to enhancing the quality of life for all residents, businesses, and visitors.
Customer service help center
Report an issue or submit a service request
The City of Sacramento 311 Customer Service Help Center website and mobile app make asking questions and getting service simple. Our goal is to make government more accessible and life a little easier for our residents, businesses and visitors.
Download the Sacramento 311 app
Download Sacramento 311 app on Google Play
Download Sacramento 311 app on the Apple App Store
Call or email
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Dial 311
If your call is routed to the County when dialing 311 within City Limits, please inform your telephone service provider's customer service department.
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Dial (916) 808-5011
If outside City Limits
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311@cityofsacramento.org
Typical email response time is within 72 business hours. If this is an urgent matter requiring immediate attention, please call us.
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Dial 311 then press 0
TTY, Text Telephone, Teletypewriter