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Department of Community Response
The Department of Community Response deploys specialists to engage housed and unhoused residents and manages the City’s homelessness services.
The Sacramento City Council in July 2020 directed the City Manager to develop an alternative response model for 911 calls that do not require traditional emergency services, such as those provided by the police and fire departments.
This work was originally performed by a division in the City Manager’s Office. The division became the standalone Department of Community Response (DCR) in July 2021.
DCR includes the Office of Community, which deploys outreach specialists who are trained to resolve certain crises such as behavioral health, homelessness, youth and family disturbances, school response, and substance use issues. The department also includes the Office of Homeless Services, which oversees the City’s contracts with partner service providers.
Contact the Department of Community Response
Email: DCR@cityofsacramento.org
For help with people experiencing homelessness, please call 311 or visit the City’s 311 page.
If you are experiencing homelessness, please call 211 for connections to shelter options and services.
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