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Commercial Waste Services

Commercial Waste Billing and Service Issues

Business woman typing on calculator. open_in_full

Contracts between a hauler and commercial property spell out the terms of service and how to resolve disputes. For billing and service issues, contact your hauler first.

Cancelling existing commercial solid waste services

To request to terminate service(s) with your existing commercial hauler:

  1. Review your service agreement/contract to confirm your contract expiration date and fees.
  2. Send a written request to terminate services at least 30 days in advance to your hauler. Written requests may be sent via email or mail. Each hauler's contact information for termination requests is listed below:
Atlas DisposalRepublic ServicesWaste Management
Email: customerservice@atlasdisposal.comEmail: SacramentoBusinessServices@republicservices.comEmail: ncnpss1@wm.com
Atlas DisposalRepublic ServicesWaste Management

Atlas Disposal LLC

Attn: Sales

3035 Prospect Park Dr. Suite 40

Rancho Cordova, CA 96670

Republic Services

Attn: Sales

3326 Fitzgerald Rd.

Rancho Cordova, CA 95742

Waste Management

8491 Fruitridge Rd.

Sacramento, CA 95826

Service disputes

If you have made a good faith effort to settle a dispute with your hauler, but the issue is not resolved, email the City of Sacramento's Commercial Waste Compliance team for technical assistance at: wastecompliance@cityofsacramento.org . We strongly urge that you have written documentation - email being preferred - between you and your hauler, regarding the dispute before contacting the City.

Please include the following information in your email:

  • Your business/commercial property name; 
  • The service address for the property; 
  • Your commercial solid waste account number; 
  • The contact method used (i.e. phone, email, mail; A summary of the service dispute issue(s); and, 
  • Any documentation of the ongoing dispute.

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