Digital Strategy
Our vision
Using technology, we ENGAGE, EMPOWER, AND IMPROVE the lives of the citizens of Sacramento; Build trusted partnerships and deliver innovative and effective IT solutions to meet the needs of our communities.
Strategic plan
The development and execution of an IT strategic plan for the City was the highest priority for our organization. Our plan is ambitious, broad, and comprehensive. It covers many aspects including vision, governance, structure, and initiatives. Our strategy ensures that investments are sound and equitable, and deliver the highest possible value to the City and its constituents.
After the comprehensive assessment of years of interviews with management, subject matter experts, the community, users, and technical staff, the Digital Strategy was developed to present our strategic plan to:
- Deliver IT services that enable Sacramento to be a leader in public service known for our transparency, accountability, and integrity;
- Build a sustainable, reliable, and agile IT organization aligned with the City’s business requirements, goals, and objectives; and
- Create an environment of innovation and collaborative working relationships with the community, businesses, City staff, and our customers.
2026 - 2027 Digital strategy update
In the past year, we have worked hard to provide services that align with our vision and digital strategy. We have committed to the goals: Digital, Innovative, Resilient, Dynamic, and Partner.
The 2026 – 2027 Digital Strategy update expands upon those goals in a one-page version that captures the key initiatives and business outcomes we plan to implement in 2026 and 2027.
Digital strategy documents
Read the current Digital Strategy
One-pager of key initiatives
Strategic project success
Here are some of our past projects that align with our strategic goals:
Digital
Expand access to city services to anyone, at any time, from anywhere (responsive, touchless, accessible, and mobile). Here are some examples of projects:
- 311 Enhancements
- City Website Redesign and Cloud Migration
- Digital Equity Tech Kit Distribution
- Enhancing IT Processes for Employee Transitions
- Enterprise Point-of-Sale Cashiering System
- Fire EMS Implementation
- Illegal Dumping Camera PODS
- Last Mile FFA Broadband Grant
- Residential SolarApp in support of SB-379
- Tech Essentials Training Program
- Tech Essentials Training Program Enhancements
Innovative
Transform the City’s service delivery through new and creative solutions. Here are some examples of projects:
- City Cloud Infrastructure Consolidation
- City Website Redesign and Cloud Migration
- Department of Community Response Customer 360
- Enhancing IT Processes for Employee Transitions
- Fire EMS Implementation
- Modern End-User Device Management
- Residential SolarApp in support of SB-379
- Tech Essentials Training Program
- Tech Essentials Training Program Enhancements
Resilient
Deliver viable IT solutions that are dynamic, scalable, and maintainable. Here are some examples of projects:
- 10 Gig Internet Upgrade
- City Cloud Infrastructure Consolidation
- Disaster Recovery Plan Update
- Enterprise Point-of-Sale Cashiering System
- Crime Analysis Unit ArcGIS Enterprise Implementation
- Fire EMS Implementation
- Modern End-User Device Management
- Police HR Management System Migration
- Police RMS Database Migration
Dynamic
Create a dynamic workforce that is well-trained, self-reliant, responsive, and adaptable. Here are some examples of projects:
Partner
Create a citywide community of partnerships with citizens, businesses, communities, higher education, and a wide array of stakeholders. Here are some examples of projects: