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Pay Your Utility Bill

Utilities Scams

Learn about caller idenfitication scams

City of Sacramento customers have recently been the target of telephone scams claiming that their utilities will be shut off if they don’t pay the caller money.

Here is some information you can use to help protect yourself against these types of scam calls:

  • Scam callers can disguise their caller ID phone numbers to look like City phone numbers and may claim to be from the City’s Department of Utilities. The Department of Utilities is not making these calls.
  • The callers may claim that your “utilities” will be shut off if you do not pay them money or gift cards, or they may ask for private information.
  • These calls appear to target Spanish-speaking customers.
  • The caller may ask if the person they are speaking to speaks Spanish and/or hang up if you say no.

The Department of Utilities does not call customers about accounts that have not paid their bill. Instead, a letter is sent directly to the customer, which alerts them the account is past due and describes payment options available to them.

If you suspect a call is coming from a fraudulent source, hang up the phone and call the City’s Department of Utilities Customer Service at 916-808-5454.

The City’s Department of Utilities provides drinking water, stormwater and wastewater services. It does not provide gas or electric utilities services.

The Federal Trade Commission also offers advice to consumers on how to protect against scam calls.

Infórmese sobre las estafas de identificación de llamadas

Los clientes de la Ciudad de Sacramento recientemente han sido objeto de estafas telefónicas que afirman que sus servicios públicos se cortarán si no pagan dinero a la persona que llama.

Aquí hay información que puede usar para ayudar a protegerse contra este tipo de llamadas fraudulentas:

  • Las personas que realizan estafas pueden disfrazar sus números de teléfono para que el identificador de llamadas parezca números de teléfono de la Ciudad y pueden afirmar ser del Departamento de Servicios Públicos de la Ciudad. El Departamento de Servicios Públicos no está haciendo estas llamadas.
  • Las personas que llaman pueden afirmar que sus "servicios públicos" se cortarán si no les paga dinero o tarjetas de regalo, o pueden pedir información privada.
  • Estas llamadas parecen estar dirigidas a clientes de habla hispana. La persona que llama puede preguntar si la persona con la que está hablando habla español y/o colgar si dice que no.

El Departamento de Servicios Públicos no llama a los clientes sobre cuentas que no se han pagado.

En su lugar, se envía una carta directamente al cliente, que le advierte que la cuenta está vencida y describe las opciones de pago disponibles.

Si sospecha que una llamada proviene de una fuente fraudulenta, cuelgue el teléfono y llame al Servicio al Cliente del Departamento de Servicios Públicos de la Ciudad al 916-808-5454.

El Departamento de Servicios Públicos de la Ciudad solo proporciona servicios de agua potable, aguas pluviales y aguas residuales.

No presta servicios de gas ni electricidad. La Comisión Federal de Comercio también ofrece consejos a los consumidores sobre cómo protegerse contra las estafas telefónicas.

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