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Permit Services

Public Counter Information & Appointments

The Public Counter offers a range of in-person services and appointment options to assist with permits, general inquiries, and cashiering needs.

Address

Public Counter

300 Richards Boulevard, 3rd Floor

Sacramento, CA 95811

Hours of operation

  • Mondays & Fridays: 9:00 a.m. – 12:00 p.m. (Appointment only)
  • Tuesday – Thursday: 9:00 a.m. – 3:30 p.m. (Appointments prioritized; walk-ins accommodated as availability allows)
City holidays

Find out when City offices are closed for services.

You can request an appointment for the following services:

  • Minor permits
  • General questions
  • Fee payment

All other business will continue to be done electronically. Please note: paper plans are not accepted.

All plan review submittals/resubmittals must be submitted online through the Public Permit Portal. 

We are also available to assist you through our online services.

Public counter appointments

Appointments for minor permit services and general questions are available for Building, Planning, Development Engineering, Fire, Housing and Dangerous Building and Utilities.

For Code Compliance Division appointments, please see details below, as these programs are no longer booked through the Public Counter Portal.

Book an appointment

When scheduling an appointment, please indicate:

  • Project site address
  • Nature or scope of the work
  • Whether commercial or residential
  • Contact information, including phone number and e-mail address (this will be used to send pre-appointment forms/information and for confirmation of the appointment)

Code Compliance Division appointments

To book a virtual or in-person meeting with Code Compliance, Rental Housing Inspection Program, Tenant Protection Program, Vacant Lot, Weed Abatement, or Hearings & Appeals, visit each program's webpage for details. Meetings with these programs are no longer booked through the Public Counter Portal.

Visit Code Compliance Division for program webpages.

Cashiering services are still available for these programs at the public counter. See cashiering services and appointment information below.

Cashiering services and appointments

Cashiering appointments are not needed Tuesday through Thursday during public counter hours. Cashiering services on Mondays and Fridays are available by appointment between 9 a.m. and 3:30 p.m. and can be scheduled via email to CDD-Cashieringappointments@cityofsacramento.org or by phone at (916) 808-5318.

For Cashiering Appointments, provide the following in your email or voicemail:

  • Time
  • Date
  • Contact information of the person who will be coming in to make an appointment

At the time of your cashiering appointment, a cashier will meet you in the 1st floor lobby at 300 Richards Blvd. to retrieve and process your payment.

Cashiering appointment

To cancel/reschedule an appointment

Please cancel your scheduled appointment if you receive service prior to your appointment date to allow others to book the time slot.

Visit the Appointment Scheduler to cancel or reschedule.

We are also available to assist you through our online services.

Contact information

Email EZ permit

For general customer questions

Email EPC intake

For guidance on our electronic submission process

Permit services staff is available to answer questions through the above email accounts.

For further assistance, please call (916) 808-5318.

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