Contact the Water Quality Lab

People can call 311 if they have questions about their drinking water.

Things to consider before calling

Here are some helpful questions to think about before calling the lab:

• Where is the problem occurring?
• How long have you been experiencing the problem?
• Is the problem happening right now?
• Is the problem occurring at all faucets?
• Is the problem occurring on hot water, cold water, or both?
• Are neighbors experiencing the same problem?

Common call types

The water quality lab receives about 100 calls per year about water quality issues:

• 40 percent of calls are related to taste and odor
• 30 percent of calls are related to color
• 22 percent of calls are related issues like hard water, etc.
• 4 percent of calls are related to solids
• 3 percent of calls are related to claimed illness
• 1 percent of calls are related to turbidity