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- Public Counter Hours and Contact
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Public Counter Hours and Contact
The public counter will be closed until 1:30 p.m. on Wednesday, September 17, 2025, due to a department-wide meeting.
The Public Counter is a "one-stop" public information and service center for several City agencies to assist customers with planning, engineering, building, and transportation issues.
Address
Public Counter
300 Richards Boulevard, 3rd Floor
Sacramento, CA 95811
Hours of operation
Beginning October 6, 2025, the public counter will open for appointments on Mondays and Fridays, 9 a.m. to 12 p.m.
Tuesday through Thursday, appointments are available from 9 a.m. to 3:30 p.m. Staff will accommodate walk-in customers, but those with scheduled appointments will be prioritized.
For more information and to make an appointment, please visit the appointment scheduling page. We are also available to assist you through our online services.
Find out when City offices are closed for services.
Contact information
For general customer questions
For guidance on our electronic submission process
Permit services staff is available to answer questions through the above email accounts.
For further assistance, please call (916) 808-5318.
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