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Missed Pickup and Container Issues or Exchanges
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Contact customer service
Contact 311 online - Use the Sac 311 App - Call 311, (916) 264-5011
Missed pickup
Waste collection occurs between 6 a.m. and 2 p.m. If your garbage, recycle or organics has not been collected by 2 p.m. notify 311. Missed pickups should be reported within two business days or collection may not occur until your next regular collection day.
Broken lid or container
Broken lids or containers are exchanged for free. Contact 311 to report a problem with your container and they will arrange for a repair or new container to be delivered.
Contact city utility billing
In-Person: 1395 35th Avenue Sacramento, CA 95822 Monday - Thursday 8 AM-4 PM Friday - 8 AM-11:30AM
Phone: 916-808-5454, Monday - Thursday 8 AM-4 PM and Friday 8 AM-11:30 AM.
Mail (including payments): P.O. Box 2770 Sacramento, CA 95812-2770
Exchange container for different size or add a container
Switching the container size or adding a container will have an impact on your bill. Any service request that will change your bill needs to be made through the City's Billing Department. They will make the correct bill adjutments and arrange for the container exchange.
New services
The Utility Billing team takes care of setting up service for newly built homes. After a billing account has been created, a date for container delivery will be set-up. If your containers have not arrived when you take occupancy of the property, please contact the Utility Billing
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